Privacy Policy

Michele Sullivan Driving Tuition respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal information when you contact us, book driving lessons or use our website.

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1. Who We Are

Michele Sullivan Driving Tuition is a family-run driving school providing driving tuition and related services.

For the purposes of UK data protection legislation, Michele Sullivan Driving Tuition is responsible for the personal information collected and used in connection with our services.

If you have any questions about how your information is used, please contact us using the contact details provided on our website.

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2. Information We May Collect

Depending on how you interact with us, we may collect some or all of the following information:

• Your name

• Telephone number

• Email address

• Address or postcode

• Details relating to your driving lessons and bookings

• Information you provide when making an enquiry

• Payment-related information where necessary to arrange or confirm payment

• Any other information you voluntarily provide to us

We only collect information that is reasonably necessary for providing our services and communicating with you.

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3. How We Collect Your Information

We may collect your personal information when you:

• Contact us by telephone, email or through our website

• Make an enquiry about driving lessons

• Book or attend driving lessons

• Communicate with your instructor

• Make payments for driving lessons

• Complete forms or provide information directly to us

We may also receive limited information through third-party services used to provide our services or operate our website.

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4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Arrange and manage driving lessons

• Communicate with you about your lessons

• Process and record payments

• Provide driving tuition and related services

• Keep appropriate business and financial records

• Contact you regarding changes to lessons or appointments

• Deal with queries or complaints

• Maintain the security and functionality of our website

• Meet our legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with those explained in this Privacy Policy unless permitted or required by law.

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5. Sharing Your Information

We respect the confidentiality of your personal information.

We do not sell or rent your personal information to third parties.

Where necessary, we may share limited information with trusted third-party service providers who help us operate our business or website. These may include website hosting providers, payment providers, booking systems, email providers or other services used to provide our services.

Where we use third-party providers, we take reasonable steps to ensure that your information is handled securely and appropriately.

We may also disclose information where we are legally required to do so or where necessary to protect our legal rights.

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6. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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7. How Long We Keep Your Information

We only keep personal information for as long as it is reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer where there is a legal, accounting, insurance or regulatory requirement to do so.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

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8. Your Data Protection Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request the deletion of your information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain uses of your information

• Request a copy of certain personal information in a portable format where applicable

• Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal exceptions and limitations.

If you would like to exercise any of these rights, please contact Michele Sullivan Driving Tuition using the contact details provided on our website.

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9. Cookies

Our website may use cookies and similar technologies to ensure that the website functions correctly and, where applicable, to understand how visitors use our website.

Some cookies may be essential for the website to operate, while others may only be used with your consent.

For more information about the cookies used on our website and how you can manage your preferences, please see our Cookie Policy.

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10. Third-Party Websites

Our website may contain links to third-party websites, including websites such as GoRoadie, GOV.UK or other useful services.

Once you leave our website, we are not responsible for the privacy practices, content or security of those third-party websites. We recommend checking the privacy policy of any third-party website you visit.

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11. Children's Privacy

Our services may be used by younger learners. Where a pupil is under 18, we will handle their personal information in accordance with applicable data protection requirements.

We do not knowingly collect unnecessary personal information from children.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the services we use.

The latest version will always be made available on our website, with the date of the most recent update shown at the top of the policy.

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13. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact:

Michele Sullivan Driving Tuition

Email: Michelesullivandrivingtuition@gmail.com

Telephone: +44 789 123 7511

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You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully or that your data protection rights have been infringed.

ICO website: https://ico.org.uk/

We would, however, appreciate the opportunity to address your concerns before you contact the ICO.